Domain Outage Incident Report April 26, 2024


Updated on Apr 29, 2024
· 1 min read
outage incident

Incident

Issue with DNS detected. The domain pinggy.online went to “serverHold”. No prior notice or response from the domain registrar.

All “pinggy.link” URLs are operational.

Update: April 29, 2024, 07.45 UTC - pinggy.online domain is back online. All services are operational.

What can you do to access your tunnel?

For subdomains

If you have a subdomain such as myawesomesite.a.pinggy.online, you can still access your tunnels through myawesomesite.a.pinggy.link.

For custom domains

Log in to your DNS provider. Change the CNAME record for your custom domain from a .online domain to the same .link domain. For example, if your custom domain had a CNAME record myawesomesite.a.pinggy.online, then change it to myawesomesite.a.pinggy.link.

Steps taken from our side

  • April 26, 2024, 13.00 UTC - Major outage detected. Affects all pinggy.online URLs. The domain pinggy.online moved to “serverHold”.
  • April 26, 2024, 14.17 UTC - Submitted first unsuspension request to Radix, the registrar (https://radix.website/). Reached out at twitter also later this day.
  • April 27, 2024, 15.00 UTC - Submitted second unsuspension request to Radix.
  • April 27, 2024, 16.00 UTC - Emailed to general contacts of Radix.
  • April 29, 2024, 07.45 UTC - pinggy.online domain is back online. All services are operational.